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WHAT OUR CUSTOMERS ARE SAYING ABOUT US

Fantastic service

Rae Flood-Holmberg

I received fantastic service from the beginning to the end when dealing with Travel Safe and I can't thank your team enough. I had several interactions when arranging the booking which were by phone, email as well as face to face with the driver and each time the service was excellent. I found the company to be very prompt, polite and professional.  One of my friends even contacted me the next day to ask for the bus company details because she was impressed by the price and the service we received on the day. So thank you once again, I will definitely be using this company in future.

On time and accommodating

Natalia Irvine

We were very happy with the service and smile of Sam, our driver. He was well and truly on time and very accommodating to our every need. He was very knowledgeable about Melbourne and all in all we will use this service again when in Melbourne. It was easier for us to hire a coach than try and drive around Melbourne ourselves. The process was excellent all the way through and I appreciated the reminders and notifications before and after to look for feedback.

Helpful and cooperative

Budi Walujo Tjokro

We are a large group travelled in 3 buses. We travelled with TravelSafe for 3 days. Their service is excellent including the admin officers and the drivers. They are so friendly, helpful and cooperative. They worked on time as scheduled. Thank you for your hospitality and hard work. We surely will contact you for the next event.

Great Experience

Femke Russell

We had a great experience with TravelSafe. You guys were super helpful and lenient in regards to booking times, locations and circumstances. The drivers communicated well and were often early, never late. We had a large team that needed to be around the grounds at odd times, and all at once, and you guys made it happen. We will definitely contact you again in the future for competitions and events.

Highly Commended

Herb Zimmer

I would like to commend you on the bus service we had yesterday. Our driver Noel is to be highly commended as he drove very well – safely and efficiently – and was kind and accommodating to our travellers. Noel arrived in enough time to load the passengers and depart on time. The return trip was equally efficient. Thank you for choosing Noel to be our driver. Thank you for making our outing such a memorable event.

Wonderful

Tracey Corbin-Matchett

I just wanted to let you know our bus hire with Travelsafe was wonderful. Max, was a legend driver. He was so accommodating of the extra equipment required by some of our students and requests for extra bathroom breaks, which were really sneaky Maccas breaks for some cheeky students! It was straightforward getting students on and off the bus and we returned on time to happy parents!

Choosing The Right Coach Charter CompanyChoosing The Right Charter Company.jpg

If you are pondering which coach charter company or bus hire business you will entrust your forthcoming group transportation with, there are a few factors that you should base your decision upon.

For many people that contact Travel Safe Bus Hire it is their first time of such an experience. Hiring a vehicle for that important occasion is not an everyday occurrence. Weddings, 50th birthday celebrations, bucks & hens parties etc. do not come about on a daily basis.

So it is often the case that the person left responsible to charter the transport has had no prior experience in this sort of thing before. Here at Travel Safe our experienced and knowledgeable team are experts at giving the right guidance and helping you every step of the way.

There are some pointers however that we can give you on how to choose the right coach charter company.

 

Budget

Price is a very important factor in your decision, but bear in mind that the cheapest price is not always the best option. As with everything in life, cheap does not always make for value for money.

 

There are a number of contributing factors that make up a charter price for vehicle hire. All these factors have a cost to them, for instance vehicle maintenance, qualified and trained drivers, vehicle insurance and tax, cleaning, service and reliability etc. All these overriding factors should be satisfied by whatever coach company you finally select.  

 

Size and Reputation of the Charter Company

Size does not always matter, but in the case of bus hire companies sometimes it does. A larger operation usually has all the necessary facilities to carry out correct vehicle servicing and maintenance.

 

More important than size of operation is how long the company has been trading. As in any trade a long established and recognised operation must have been doing something right to still exist.

 

Check Out The Fleet

Never leave your big day to chance, it is well worth going to check out the charter company personally. Use the payment of a deposit as an excuse to visit their premises.

Remember the safety of your group is your top priority and then after that everything else comes second. Whilst on your visit check the vehicles out, look how old they are, are the tyres in good working order, are the vehicles clean and have safety belts etc. Ask to inspect government and state safety certificates and service records.

Is the proposed vehicle suitable for your party? Don’t be fobbed off with a sub-standard alternative.

 

How Flexible is the Charter Company

Group and party transportation rarely goes off without a hitch, there are always last minute changes. Changes of route, pick up places, time and date rescheduling, flight delays etc.

Make sure your chosen charter company can support any changes or alterations to your booking as they happen. The firm must also be able to accommodate any special requirements your party may have, for example elderly or young patrons or perhaps passengers with disabilities.

All of the above are vital components to ensure your day goes smoothly, and most importantly Travel Safe.

Never hire or charter from a company that you have first not done your homework on. Start with asking for quotations, narrow your list to two or three prefered options then ensure all the above fundamental requirements exist. Once you are satisfied with your choice then relax,sit back and enjoy your big day.

Contact our experienced team today at Travel Safe Coach Hire and we will be happy to give any advice that you may be looking for.

 

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